While the Library recognizes that some materials and content may be considered controversial, their main role is to provide materials that allow individuals the right to freely examine subjects and make their own decisions about what to read/view. That said, patron feedback is part of the checks and balances that Library Staff use to assess and meet patron needs.
All customer concerns regarding material, content, displays, or programs will be dealt with promptly and courteously following the process below:
- Staff will politely listen to a patron’s concerns without interruption or judgement.
- If the concern involves a request for the removal of an item or discontinuation of a program, staff will share a copy of the Selection Policy or Program Policy and give a brief explanation on how materials or programs are selected, using the policy as a guide.
- Staff will also provide a copy of the ALA Freedom to Read/View and the Director’s information along with an invitation to contact the Director with further concerns.
- If a patron continues to have concerns after a conversation with the Director and reading the pertinent policies, the patron may fill out a Statement of Concern.
- This form must be filled out in its entirety, signed, and returned to the Director to start the formal process regarding review of library materials or programs.
- Within ten (10) working days, the Director will respond to the concern in writing: both the Statement of Concern and the response will be forwarded to the Library Board.
- The patron can appeal the Director’s decision by submitting a written request to the Library Board at least one week prior to the Board’s next, regularly scheduled meeting.
- At the Board meeting, the Library Board may uphold the Director’s decision, vote to review the request themselves, or assemble a seven (7) member Review Committee to provide outside perspective. Committee: (1) age-appropriate educator, (1) age-appropriate parent, (1) library staff, (1) religious representative, (1) health professional, (1) representative from the targeted demographic, and (1) Library Board member.
- The Library Board will respond to the patron in writing within 45 days of the Board meeting. The Board Chair will let the patron know if lack of access to the material being reviewed will create decision delays.
- The final decision regarding any action rests with the Library Board.